!!! Click To Dial Update !!!
Just a quick note to let you know that the facility to highlight and dial any telephone number on your PC can now be done on our Hosted PBX using Firefox as a browser.
We can now also offer click to dial from snom phones, on:
SugarCRM
SalesForce
Company Intranet
Thunderbird
LinkedIn
90% of webpages
Testing will be done by the end of next week to get Click to Dial from Outlook and MS Office.
Call recording is now FREE with all new SIP / VoIP services from Colchester Telecom.
Why would my business need to use call recording ?
Providing excellent customer service is paramount to the success and survival of your business. Recording and monitoring your calls will enable you to train & support your staff more effectively in handling telephone calls and customer enquiries.
Enabling you to protect your business by recording calls and proving ‘who said what’ in a dispute. This could be crucial and can save you time, resources and money.
Record your telephone calls to avoid inaccurate orders being taken, lost delivery details or disagreements about pricing. Call recording enables you to carry out business transactions over the telephone, often reducing the need for written confirmation, which in turn will reduce your business overheads and increase your sales level.
In some cases recording telephone conversations is compulsory to comply with government regulations. This is especially relevant to businesses who are regulated by the Financial Services Authority (FSA) and similar regulatory bodies.
Sometimes instructions or advice are given over the telephone (eg, medical advice lines, emergency services, technical support). By recording these calls it will enable these organisations to identify if correct procedures are being followed and to quickly resolve disputes. Clients automatically feel safer in the knowledge that correct procedures and checks are in place and being adhered to. In turn this provides the business with a high standard of trust and credibility.
Are we sure our customers are giving us the correct information for insurance quotes over the telephone? By making your customer aware that the call is being recorded will often discourage fraudulent information being given in the first place. It also gives the company a record of what was said and by whom when insurance was initially accepted
Whether it be for compliance, quality monitoring or CRM integration our free call call recording product is just the ticket.
Calls are stored for 30 days on our platform and then either deleted or sent to an ftp site for future use. T’s & C’s apply.
O2 4G is now live in London, Bradford and Leeds, with Birmingham, Newcastle, Glasgow, Liverpool, Nottingham, Leicester, Coventry, Sheffield, Manchester and Edinburgh to follow by the end of the year. O2 Pop Up Office (mobile wifi) will launch in mid-September.
For a range of O2 4G information videos, please go to the O2 Business You Tube Channel.
For any further questions please contact Colchester Telecom.
O2 4G Handsets
To connect to O2 4G, customers need to have a 4G device, 4G SIM, 4G tariff and the correct software for their handset. These are the 4G devices currently available:
• BlackBerry Q10
• BlackBerry Z10
• HTC One
• HTC One Mini
• Nokia Lumia 625 (coming soon)
• Nokia Lumia 820
• Nokia Lumia 920
• Nokia Lumia 925
• Nokia Lumia 1020 (coming soon)
• Samsung Galaxy S4
• Samsung Galaxy Mega
• Samsung Galaxy S4 Mini
• Sony Xperia SP
• Sony Xperia Z
• Sony Xperia Z Ultra
Unfortunately, the software update for the open market variant of the Samsung S4, S4 Mini and Mega will not be available from Samsung for O2’s 4G launch today. O2 are working closely with Samsung to get this software update ready as soon as possible. It will be automatically sent to customers’ phones and they need to follow the instructions to update their software.
We will let you know as soon as the software update is available.
Launch Data Offer
Don’t forget, for a limited period from launch, O2 is offering additional promotional data on some of their 4G tariffs. Customers who connect to an eligible tariff by 31st October 2013 will get this promotional data for the duration of their contract.
90 day Happiness Guarantee
If customers aren’t totally happy with 4G within 90 days, O2 will help them transfer to a 3G tariff and give them a bill credit of up to £12.50. Customers will be transferred back to a 3G tariff which is the closest equivalent data bundle size – either the same amount of data or the closest amount of data below the 4G data bundle. Happiness Guarantee is not available on Pop Up Office, Mobile Broadband, Tablets and Data Only and is only applicable to customers paying standard business pricing.
Hosted VOIP For Essex Business
Increasingly, small businesses in the UK are beginning to realise the many benefits of VoIP. If you’ve heard the term VoIP floating around but are still not quite sure what it is then listen up. It refers to ‘Voice over Internet Protocol’ – a technology that turns your Internet connection into a phone line, allowing you to make and receive calls to anyone, anywhere. Hosted VoIP is the best option, as it means that you don’t have to deal with the set-up of the system. Initially, this might not sound any better than a traditional phone line, but it comes with an array of benefits. For example, VoIP can save you money, especially if you regularly make long distance calls. Plus, it can grow with your business. So if you take on more staff, there’s no need to run more phone lines. You can simply configure the system to reach a new employee’s line.
Embrace VoIP Today
More and more businesses are embracing the benefits of VoIP. To follow suit, get in touch with with Essex Telephone Systems. Serving small businesses in Essex, Colchester, Braintree, Chelmsford and Ipswich, it is on hand to set up your company’s hosted VoIP system today. One thing’s for sure, once you’ve seen how VoIP can benefit your business you won’t ever go back to a traditional telephone line! For further information contact us today
Business VOIP Colchester
Business VOIP is getting a lot of attention these days, and if you run a small business then you might be considering integrating it into your office set-up. It’s certainly a good idea, as it can help to increase your business’s productivity by simplifying your communication tools. Importantly, it can also ensure that your voice and data networks are more secure. If you’re still unsure just what VOIP is, it is ‘voice over Internet Protocol’. It combines voice and data together over a single, secure network foundation.
Cut Costs with Business VOIP
Many small businesses opt for VOIP as a way of saving money. By integrating it into your set-up you can cut travel costs by choosing web and video conferencing in order to collaborate with employees who work remotely. It’s also incredibly easy to add, move or change phone connections, making it ideal for a constantly growing or increasingly mobile workforce. Plus, and perhaps most importantly, long distance phone charges can be cut significantly.
For further information about how you can cut costs by using business VOIP contact us today
It’s essential that companies make the most of all the modern communications technologies that are available to them, and by investing in the right telephones systems, they can do just that. Acquiring the best telephone systems doesn’t have to be expensive, and there are many companies around that can provide you with an affordable package that suits your needs perfectly. Some of the most sought after modern telephone packages are based upon facilities such as hosted or cloud-based telephony and more and more companies are investing in these to ensure that they are constantly able to communicate.
Stay Constantly Connected For Less
At Colchester Telecom we have an array of packages available for small-to-medium businesses to take advantage of and whether you’re looking for better phone systems or broadband facilities, we can help. We offer short 30 day contracts if this is something that you would prefer and work hard to ensure that you’re always able to stay in touch with your customers and associates. We can provide new telephone systems in Essex, Colchester, Braintree, Chelmsford and Ipswich.
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Last month Apple’s CEO, Tim Cook, said that mobile payments were ‘still in its infancy’. However he may just be talking about the US landscape because this week Visa, the global payments technology firm, revealed payments using its contactless payments technology numbered 5 million in the UK this March. It states that’s five times the amount as compared to July 2012. So, what is happening with mobile payments industry? How are businesses and consumers reacting to the opportunity to make fast payments on-the-go without cash or the traditional wallet?
We love these cameras. Our third install yesterday and still very impressed at how simple they are to configure and use:
We’re pleased to advise that from TODAY you can now order 4G Sim cards on O2.
To benefit from 4G, you will need:
• A 4G Sim
• A 4G ready device
• 4G software on the device. O2 are working with handset vendors to agree the date when customers can get automatic 4G software updates for any 4G ready devices. We will provide confirmation of these dates as soon as they are received.
• A 4G tariff – coming soon
• To be in an area of 4G coverage
FAQ’s
Q: If I buy a 4G ready phone, what sim card will I get?
A: You are more likely to get a 3G sim card. For most customers, this will mean doing a sim swap
Q: Can I use a 4G sim card for voice and data in a 2G or 3G enabled device?
A: Yes a 4G sim will work in any device, however as above, you will only receive a 3G service until the 4G platform is launched.
Welcome to Colchester Telecom. The number One Supplier for Business Telecoms in Essex. I hope the information we provide will be useful and interesting. Please feel free to share your thoughts and ideas.
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