Call recording is now FREE with all new SIP / VoIP services from Colchester Telecom.
Why would my business need to use call recording ?
Staff Development and training
Providing excellent customer service is paramount to the success and survival of your business. Recording and monitoring your calls will enable you to train & support your staff more effectively in handling telephone calls and customer enquiries.
Avoiding workplace disputes and reaching resolution.
Enabling you to protect your business by recording calls and proving ‘who said what’ in a dispute. This could be crucial and can save you time, resources and money.
Agreement confirmation or Document Replacement
Record your telephone calls to avoid inaccurate orders being taken, lost delivery details or disagreements about pricing. Call recording enables you to carry out business transactions over the telephone, often reducing the need for written confirmation, which in turn will reduce your business overheads and increase your sales level.
Compliance
In some cases recording telephone conversations is compulsory to comply with government regulations. This is especially relevant to businesses who are regulated by the Financial Services Authority (FSA) and similar regulatory bodies.
Instructions, advice and best practice
Sometimes instructions or advice are given over the telephone (eg, medical advice lines, emergency services, technical support). By recording these calls it will enable these organisations to identify if correct procedures are being followed and to quickly resolve disputes. Clients automatically feel safer in the knowledge that correct procedures and checks are in place and being adhered to. In turn this provides the business with a high standard of trust and credibility.
Insurance
Are we sure our customers are giving us the correct information for insurance quotes over the telephone? By making your customer aware that the call is being recorded will often discourage fraudulent information being given in the first place. It also gives the company a record of what was said and by whom when insurance was initially accepted
Whether it be for compliance, quality monitoring or CRM integration our free call call recording product is just the ticket.
Calls are stored for 30 days on our platform and then either deleted or sent to an ftp site for future use. T’s & C’s apply.
