People are talking for longer

According to our customers calling statistics, the average call now takes 84 seconds, which has almost doubled in the last 10 years. This may be related to the drop in call charges as ten years ago a local call was 4 pence per minute and a mobile call 17 pence per minute. This compares to 0.8 pence per minute and 8 pence per minute today. Or perhaps travel and other remote working factors have contributed to this. Are we getting more done today without leaving our offices? Let us know what you think.